Terms & Conditions

Last Updated: November 13th, 2025

 

Welcome to The Hoop Vancouver. By accessing our website, booking our facilities, or participating in any session, program, or event, you agree to the following Terms & Conditions. Please read them carefully before proceeding.

 

1. General Use of Facility

 

The Hoop Vancouver provides access for recreational and personal use only, unless otherwise approved in writing.

 

Commercial activities (including paid training, private coaching, leagues, classes, or events) are strictly prohibited without prior written authorization.

 

All users must follow facility rules, posted signage, and staff instructions.

 

2. Reservations & Bookings

 

All bookings must be completed through our website, booking platform, or an authorized representative.

 

A session is considered confirmed only once payment is received.

 

Users must arrive on time and vacate the court promptly at the end of their session.

 

3. Cancellations, Postponements & No-Shows

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3.1 Postponements

 

If a session needs to be postponed, a minimum of one week’s advance notice is required.

 

Approved postponements will be credited in full toward the client’s next package of ten (10) sessions.

 

3.2 No-Shows & Same-Day Cancellations

 

Sessions cancelled on the same day, or unattended sessions, are not eligible for refunds or credits.

 

4. Payments

 

All fees must be paid in full at the time of booking unless otherwise agreed.

 

Prices are listed in CAD and may be subject to applicable taxes.

 

We reserve the right to adjust pricing or promotional offers without prior notice.

 

5. Conduct & Safety

 

By using the facility, you agree to:

 

• Use equipment safely and responsibly.

 

• Avoid actions that may endanger yourself or others.

 

• Treat staff, players, and property with respect.

 

• Wear appropriate footwear and attire.

 

We reserve the right to remove individuals who engage in unsafe, disruptive, or inappropriate behavior.

 

6. Assumption of Risk & Liability Waiver

 

Basketball and athletic activities involve inherent risks. By entering the facility or participating in any activity, you voluntarily assume all risks associated with physical activity.

 

The Hoop Vancouver, its owners, and staff are not liable for injuries, accidents, or personal property loss.

 

Parents/guardians accept full responsibility on behalf of minors participating in activities.

 

7. Facility Damage

 

Users are responsible for any damage caused by negligence, misuse, or violation of facility rules.

 

Repair or replacement costs may be billed to the responsible individual or group.

 

8. Privacy & Data

 

Personal information collected during bookings or account creation is handled according to our Privacy Policy.

 

By booking or using our website, you consent to the processing of your information for scheduling, communication, and operational purposes.

 

9. Photography & Media

 

The Hoop Vancouver may capture photos or videos for promotional purposes within the facility.

 

If you do not wish to appear in media content, please notify staff prior to your session.

 

10. Modifications to Terms

 

We may update these Terms & Conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of revised terms.

 

11. Contact Information

 

For questions regarding these Terms & Conditions, please contact:

 

The Hoop Vancouver

 

Phone: 672-399-6234 

Email: info@thehoopvancouver.ca 

Website: www.thehoopvancouver.com