Privacy Policy

Last Updated: November 13th, 2025
 

This Privacy Policy outlines how The Hoop Vancouver collects, uses, stores, and protects your personal information when you visit our website, create an account, make bookings, register for programs, or interact with our services. By using our website or services, you consent to the practices described in this policy.
 

1. Information We Collect

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We may collect the following types of personal information:

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1.1 Information You Provide Directly

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• Contact Information: Name, email address, phone number.

• Booking & Registration Details: Program selections, session times, transaction records.

• Payment Information: Billing details processed through secure third-party payment providers (we do not store full credit card details).

• Account Information: Login credentials, membership preferences, communication settings.

• Waiver/Consent Information: Digital signatures, parent/guardian details for minors.

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1.2 Information Collected Automatically

 

When you visit our website, we may automatically collect:

• IP address

• Device type and browser

• Pages viewed and visit duration

• Cookies and tracking technologies to improve user experience

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1.3 Third-Party Data

 

If you interact with us through social media, booking platforms, or payment providers, we may receive limited information from those services as permitted by their privacy settings.

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2. How We Use Your Information

 

We use personal information for the following purposes:

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• To process bookings and registrations

• To manage memberships and recurring billing

• To communicate confirmations, reminders, updates, and service notices

• To provide customer support and respond to inquiries

• To improve website performance and user experience

• To send promotional messages or marketing materials (only with your consent)

• To ensure safety, compliance, and facility management

 

We will not use your information for purposes unrelated to our services without obtaining additional consent.

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3. How We Share Your Information

 

We may share personal information in the following situations:

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3.1 Service Providers

 

We may provide limited information to trusted third-party providers for:

• Payment processing

• Booking management

• Email communications

• Website analytics

• Membership platforms

 

These providers are contractually obligated to protect your information and use it solely for the services they deliver to us.

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3.2 Legal Requirements

 

We may disclose information if required by:

• Law, regulation, or court order

• Public health or safety concerns

• Fraud prevention or security investigations

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4. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss or theft, misuse or disclosure.

Although no data transmission is completely secure, we strive to follow industry best practices to protect your information.

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5. Data Retention

 

We retain personal information only as long as necessary to:

• Provide services

• Fulfill legal or regulatory requirements

• Resolve disputes

• Maintain business records

 

Once information is no longer required, it is securely deleted or anonymized.

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6. Children’s Privacy

 

For participants under 18, we collect personal information only with parent/guardian consent. We do not knowingly collect or store information from children without appropriate authorization.

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7. Changes to This Privacy Policy

 

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website and services constitutes acceptance of any revised terms.

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8. Contact Information

 

For questions, concerns, or privacy-related requests, please contact:

The Hoop Vancouver
Email: info@thehoopvancouver.ca  
Website: www.thehoopvancouver.com